Customers who have not paid for continuous support coverage will not be entitled to receive this special upgrade pricing offer. Unitrends Customers are entitled to all software maintenance upgrades, firmware upgrades and new feature releases that are released for all licensed Unitrends products covered by their current Support Agreement. Unitrends SURECARE-HW. Unitrends Customer Support also requires SNMP and IPMI 2.0 sideband LAN access to the appliance for proactive and diagnostic capabilities. Unitrends is committed to providing the absolute best technical customer support in the industry. Enter your Service Tag, express service code or EMC product ID to check on your warranty status, additional coverage options such as accidental damage or complete care and learn about your Dell warranty. Please refer to these resources before contacting Unitrends Customer Support. For sale is a Unitrends 943 backup appliance. A case that is created with an incorrect severity level negatively impacts the overall case management process and potentially our ability to provide an accurate response to the Customer’s issue. The following warranty is made available to Customer in accordance with and for the time period specified in the Agreement if Customer has elected to receive and pay Unitrends Support: Hardware warranty support provided under the Pledge Warranty plan is the same as that provided under. Please note that Unitrends support will work a Severity 1 issue around the clock for our Support Customers providing that there is a technical resource at the Customer’s location to work with us until: For optimal support, we recommend that the Customer designates a few representatives from the company that are eligible for opening cases with Unitrends and receiving technical updates and maintenance information. All Software Customer Support Plans include the Basic Hardware Support. This log will contain information specific to the backup from which it was created. 60 Months of Platinum Support Get Quote. Each use of the RapidSeed service is provided as a stand-alone solution. For Recovery-Series Appliances, Unitrends Enterprise Backup, and ReliableDR customers with an active Platinum support plan, Unitrends provides 24×7 access to our World Class technical support engineers. Some of these non-support agreement situations can be handled by the Unitrends Professional Services organization. Define, analyze, and report with testing daily, weekly, monthly – it’s up to you! Red LED on the front of my Unitrends appliance is lit - diagnosing it with IPMI. Here are some reasons we went datto: Everything is included with the monthly fee. For diagnosis after 2pm Eastern or on a non-business day, delivery of parts will be on the second business day (excluding chassis replacements). The following criteria are used by the Technical Support Engineers to determine when it is time to close a case: Once any of the above has been achieved, the Technical Support Engineer will attempt to contact the Customer to get agreement that the case can be closed. Your appliance must check in with the Unitrends licensing I have a full warranty so i suspose when it craps out ill just send off for a new unit ;)' - Hardware replacement is included for everyone who is current on their support contract. Choose Connection for Unitrends Software - Data Backup. From the Customer Care Center there is one click access to all of Unitrends support self-service resources and tools. LAN/WAN, Dissimilar Bare Metal Driver Support). The following information provided below is intended to guide the Customer in collecting the information that should be prepared prior to contacting Customer Support to initiate a case. The crash didn’t occur until a reboot happened. This check needs the unitrends_backup plugin installed on the unitrends server in order to work. To open a case, click ‘Open A Case’ at the bottom of the page. To view available video tutorials, simply navigate to https://www.unitrends.com and select ‘Support’ then ‘Training’. Full Comparison is … 1. I appreciate your time. – giroy Jan 17 '13 at 0:59 1.1 All orders placed at the Company by the Customer for deliveries and services (as applicable) shall be made by the Prianto Limited (hereafter: Prianto) solely under these terms and conditions. The current software version running on the appliance can be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Requires an immediate workaround or solution. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. Katie (Unitrends… “Unitrends is helping me save the day almost on a weekly basis.” There was a time when I had an application server go down due to a bad update. Ransomware detection in the latest versions of the Unitrends Recovery Series physical appliances and Unitrends Backup virtual appliances uses predictive analytics to determine the probability that ransomware is operating on a server, workstation or desktop computer. An issue in which the product causes the Customer’s network or system to fail catastrophically or that compromises overall system integrity or data integrity when the product is installed or when it is in operation (i.e., causing a system crash, loss or corruption of data, or loss of system security) and significantly impacts the Customer’s ongoing operations in a production environment. They told me that Unitrends charges more (in upwards of $500 more) for the renewal of a service agreement than they do for a new customer service agreement. When a backup fails or completes in an incomplete manner, a description of the failure is provided in the backup summary. Enter a serial number to review your eligibility for support and extended coverage. Scalable all-in-one appliances to make backup, retention, and disaster protection effortless. There are lots of Backup Software products out there right now. We have the technology products and services to meet your organization’s needs. For details, refer to our Integrating with Unitrends MSP KB article. Unitrends RS-604SPL- UNT60. Please note: cases submitted via the Customer Portal will only be monitored Monday – Friday from 8:00 a.m. to 8:00 p.m. Eastern, excluding major US Holidays. It may not always be enough to simply compare Unitrends Backup and Vinchin Backup & Recovery with one another. For Customers who choose Unitrends Cloud, Unitrends is primarily responsible for configuring, monitoring and troubleshooting the Unitrends Cloud customer operations and managing the replicated data in the cloud. Thanks to crucial features such as Virtual Standby, which gets data back into production quickly; Live Recovery, which prioritizes the data you need for recove… For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. If your IT Glue account does not have an integration setup with Unitrends … CVE-2016-10012 openssh: Bounds check evaded in shared memory manager with pre-authentication compression support CVE-2017-12479: Unitrends LOGDIR privilege escalation RCE Boomerang FAQ Data center, mobile computing, networking, security, storage, and more. When a Customer reports a case to Unitrends, we provide our interpretation of the severity level. Most repairs do not require an onsite hardware service technician; however, If onsite service is required, the Technical Support Engineer will communicate with the hardware service technician explaining the nature of the problem and coordinating the on-site repair or diagnostic visit. Gerry. Buy a Unitrends 1-UEB-PPC-1TB-1 License and get great service and fast delivery. Unitrends Cloud is a cloud-based off-premise disaster recovery service that complements the data protection of Unitrends on-premise appliances for our customers who want disaster recovery but do not want to own and operate their own dedicated off-premise vaulting appliances. Save time and stress with internal threat monitoring and HIPPA and GDPR management. From installation and daily backup management, to full site recovery, UVB 8.0 delivers centralized web-based management that simplifies your job with intelligent optimization at every step. ... Unitrends - BU-ENTSPL-SKT12-R - 1yr Sup Rnwl For B/u Ent Skt 24/7 Ts Upg. I haven't really paid a lot of attention to the daily email reports, I see the … If a Technical Support Engineer is available, the issue will be handled immediately. Unitrends Enterprise Backup Enterprise Plus. To access the Discussion, simply navigate to https://www.unitrends.com, select your Product from the ‘Products’ drop-down list to enter your Product Community and select Community. Review and download the latest product documentation online. This will include making sure the correct ports are open on the firewall. Having this information ready beforehand will expedite the case resolution process. If a similar issue persists after the case has been closed, we ask that the Customer open a new case and reference the old case for context. Benefits & Requirements Many of our resources are available online, at any time, on the Unitrends … Note that the Support Agreement only includes the replacement or repair of defective parts that arise from manufacturer’s defects or normal wear in the ordinary course of business. We ask that the Customer reviews the severity level and ensures that the severity level best matches the problem or issue. RapidReplacement is part of the Unitrends platinum level of service. The following is not covered by Hardware Support: Unitrends uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products. Learn More. Begin by entering your company email address. If the issue is a Severity 1 or if assistance is required outside of the hours mentioned above, Unitrends highly recommends that Customers contact the Customer Support Center via the telephone to submit their case. Server log files are located in the directory /usr/bp/logs.dir. These units mark a shift from SuperMicro OEM configurations to Dell OEM configurations to improve Unitrends ability to deliver warranty … Choose Connection for Unitrends . 60 Months of Platinum Support Get Quote. Unitrends is built on 30 years of innovation, creating solutions to your problems. A software fix or upgrade has been installed and has resolved the issue. Running Unitrends VM UEB Free, 7.3.0-5. To restore with the backup file, please click the “Instant Restore” tab, choose the backup source in the left pane and the backup destination in the right pane. All customers are notified of the availability of new releases. Download the PDF of the Unitrends Support Handbook. My asking is price is $2000. Save now when you buy the HPE 1 year Post Warranty 24x7 ML350p Gen8 Foundation Care Service (U6VF3PE). All Unitrends Customers and Users have 24×7 access to the Unitrends Discussions. RapidReplacement with Unitrends Cloud offers all of the advantages of our standard RapidReplacement plus the replacement appliance is shipped loaded with replicated data. I recently had a price check thread so the information I'm submitting and asking price is based on that thread. Please refer to your selected support plan to determine eligibility of listed service options. Specifications are provided by the manufacturer. Partner with Unitrends and earn 75% more profit on your backup and disaster recovery business PLUS recurring revenue with add-on solutions. Unitrends policy is that the current (most recent) version of the Unitrends Solution is eligible for full support to include updates and fixes while support for older versions may be limited. Recovery testing is key to maintaining uptime but is often neglected because it is too time consuming. Fully integrated cloud backup and DRaaS to extend Unitrends data protection appliances and software. Please note: All Unitrends support communications and correspondence will be conducted in English. The log file associated with a specific backup is named in the backup summary. Unitrends originated from a sole proprietorship called Medflex, which was founded in 1985 by Steve W. Schwartz to help fund medical missions. Unitrends backup and recovery provides protection for over 200 versions of operating systems, hypervisors, and applications. A problem has occurred with a limited adverse effect on the customer’s business operations. Fixes that are created between releases are rolled into the next maintenance or product release. It's your call. When trouble shooting errors or failures, Unitrends Technical Service Engineer may ask to have these log files sent to the Support Center via email or fax. I don't think it is related to that post. Protect the data for those systems using a small unitrends appliance or UEB, then replicate the data from that small appliance to a larger appliance or Unitrends … I want to achieve my CISSP soon and that's a costly cert. Using the easy Unitrends GUI interface we were able to restore/overwrite all of the … Each appliance is sized for a full backup and for long-term retention. Below are a list of the various online, self-service tools and resources that have been developed to equip Customer’s and User’s with the tools that will help you make the most of your Unitrends product. ... hardware replacement outside of standard warranty situations. Unitrends provides the equipment and the service required. I checked CDW and saw similarly priced NAS options to what you saw, however, there are some other options that come in a bit lower, but may not be quite as fast. • The ability to view the status of your open Support Cases. For diagnosis before 2pm Eastern on a business day, delivery of parts will be the next business day (excluding chassis replacements). The Customer Support Engineer will request the following information, which will be used to validate support eligibility and create a case. Unitrends Customer Support will assist the Customer in problem analysis to determine whether the issue is caused by third party software, hardware or other customer environmental factors (i.e. Eric Wesley Sr. Network Administrator, Shentel. Unitrends IS-RPDCSD. Applicability . Refer to the manufacturer for an explanation of print speed and other ratings. Yes, check compatibility. When contacting Unitrends Customer Support, Customers should be prepared to provide the following information: Unitrends has many paths that our customers can choose from to submit or create a Support Case: Customers with current support plans are granted 24×7 access to the Unitrends Customer Portal. To run a file system check … Since it was a VM and I was doing backups with Unitrends, all I had to do was rename the old/bad server in VMware and restore the one I had on the Recovery Series. Enterprise Plus Software Bundle Get Quote. The asset tag can also be retrieved by going to ‘About’ and clicking on ‘System Information’ in the user interface. Contact Unitrends customer service. Reconditioning of Supported Hardware or major overhauls to Supported Hardware, Updates to Customer’s Support Hardware that are necessary to use a software update, Updates to Customer’s Support Hardware necessary to expand capacity, processing speed or memory of the Support Software or Supported hardware to accommodate the Customer’s business requirements, Replacement of Support Hardware damaged as a result of improper use, maintenance or, Archive or RAID disks not purchased through, Limited support for physical servers hosting virtual appliance. Customers with current support plans will receive assistance with diagnosing WAN issues for replication or cross-replication troubleshooting. Best Answer. For physical appliances, the appliance asset tag is located either on the back or the front of the appliance server. Via the Discussions one can exchange information with other Unitrends Customers and the subject matter experts at Unitrends. There you will find a catalog of videos and tutorials. Check your Apple warranty status. Instructions. (an "S" if present is not counted as one of these 4 digits). Get drivers and downloads for your Dell PowerSwitch S4048-ON. The Technical support Engineer has been trained to obtain the Customer’s permission and agreement that the issue has been resolved prior to closing your case. To submit a case via the telephone, Unitrends Customers can call Unitrends Support at one of our regional support numbers. Unitrends Recovery Series all-in-one appliances combine software, storage, and compute into one box for easy-to-manage backup with built-in cloud integration. A permanent business or system workaround has been provided to resolve the. All Unitrends Customers and Users have 24×7 access to the Unitrends Video Tutorial Library. Unitrends’ investment in Customer Support sets us apart. Terms and Conditions Part I: General Terms and Conditions for Deliveries and Services . Buy Storage & Hard Drives at CDW. Email @ Next Next × All questions and / or inquiries have been answered. This description is also included in the failure reports emailed to the backup administrator if this report option is selected. Remote System Access, often referred to by the Technical Support Engineers as a “Support Tunnel”, is required to ensure successful and timely resolution to reported issues. service can be used at initial install or anytime within the disaster recovery lifecycle. Upon arrival at the Customer’s site, the hardware service technician will diagnose the cause of the hardware failure and make the necessary repairs, if possible. Unitrends backup and recovery products are now playing detective with ransomware. For other physical assets, you must install the Unitrends agent manually before you add the asset. The Recovery 818S backup appliance is a 1U rackmount unit with 16 TBs of storage and high performance solid state drives, well suited for organizations with a mid-sized data footprint or for a replicated branch of a larger business. Unitrends Data Sheet - Appliance Family 1. The selected representatives should have the appropriate technical skills and system level access to work with the Unitrends Technical Support Engineers in resolving open issues. Chris is asking for our best recommendation on hardware specs to optimize his performance, which is what I shared. For example, the summary will indicate that log information is being written to a file named bpserver_ 1.log. I just received the quote for renewal on my Unitrends support agreement for 2014 and I noticed that the price quoted by my vendor was higher than the price on their website. When the Technical Support Engineer has closed the case, the Customer will receive a very short survey that will ask specifically for feedback on how we are doing and how we can serve you better. This Customer Support Handbook details support services, contact information and best practices for contacting Unitrends Support to ensure quick response and issue resolution.The Unitrends website (https://www.unitrends.com) has been designed to provide Customers and Users with a plethora of information, tools and resources. When, as a result of analysis, the Unitrends Technical Support Engineer determines that the problem in question is being caused by either a third party software or hardware customer procured solution or an environmental factor, we must ask that the Customer assume ownership of those identified problem areas and resolve those issues which are impacting the Unitrends Solution. Generation 9 is designated by a 4-digit first octet with the first digit an 9. Next business day shipment of replacement hardware parts (does not include Chassis Replacements) in the event of a hardware failure that is the result of a material defect in Unitrends hardware, 3-5 business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, RapidReplacement™ next business day replacement unit shipment in the event of a hardware failure that is the result of a material defect in Unitrends hardware, Original appliance replacement when the customer renews the maintenance term if the customer has an active subscription to Pledge, If Pledge is used in concert with Unitrends Cloud, then Unitrends ships a replacement appliance with the last available replicated version of the customer’s data, Most hardware issues can be diagnosed remotely, allowing for next business day delivery of any necessary (non-chassis) parts if diagnosis completed by 2pm Eastern, after 2pm Eastern second business day. 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